FAQ

Frequently Asked Questions (FAQ)

1. What is Uporza?

Uporza is an online store that offers a curated selection of high-quality beauty and lifestyle products. We operate through a dropshipping model, which means we ship products directly from our suppliers to your doorstep—eliminating unnecessary costs and delays.

2. How does shipping work?

Since we work with global suppliers, shipping times may vary based on your location. Typically, orders are processed within 1-3 business days, and delivery takes 7-15 business days on average. You will receive a tracking number once your order is shipped.

3. Where do you ship?

We currently ship to customers across the USA. If you are outside this region, please contact our support team to check for availability.

4. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real time.

5. What if I need to cancel or change my order?

We process orders quickly, so if you need to make changes or cancel an order, please contact us at [your email/contact page link] within 12 hours of placing your order. Once an order is shipped, we cannot modify or cancel it.

6. What is your return and refund policy?

We offer a 30-day return policy for defective or incorrect items. If you receive a damaged or incorrect product, please contact us with a photo of the item, and we will assist you with a replacement or refund.

7. Do you offer refunds for lost or delayed packages?

If your package is lost in transit or significantly delayed beyond the expected timeframe, please reach out to us. We will investigate the issue and offer a reshipment or refund if necessary.

8. How can I contact Uporza for support?

We’re happy to help! You can reach us through email at [your email] or by filling out the contact form on our website.

9. Do you offer discounts or promotions?

Yes! We frequently run sales and special offers. Be sure to subscribe to our newsletter and follow us on social media for updates on the latest deals.

10. Is my payment information secure?

Absolutely! We use secure payment gateways to process transactions, ensuring that your personal and financial information is protected.